Apology Letter Format

In the business world, everyone makes mistakes. If you make a mistake, an apology letter is Important. Letters should generally be written from the perspective of the customer is always right. Apology letters should be written in a way that encourages them to forgive the mistakes. Take a look at the following tips, followed by an apology letter format.

Pretend yourself as a customer. This will help you to write the letter in right tone. Don’t make any excuse. Take the full responsibility for the mistake. Share the steps that will be taken to make sure the same mistake is not made in the future.

And if possible offer a gift to customer to make up for this mistake and to accommodate what he or she experienced. Close the letter respectfully and mention you would like to continue to work with them.

Apology letter Format

Juana Aguirre 
Piedras No 623
Piso2 Dto.4
C1070AAM Capital Federal

04 Dec. 2012

Respected Daniela,

It is with great concern and regret we received your letter outlining the problem you had with our service. I regret for the service given by us and I really feel sorry for this mistake.

First and foremost, on behalf of Mr. S Tan, I would like to personally apologize for your inconvenience. We accept full responsibility for the mistake and I assure you we are taking the necessary steps to prevent it from happening in the future. Thank you for bringing this matter to our attention.

We value our customers and ask you to please feel free to continue to provide feedback about our services. If you have any further questions or would like to discuss this matter further, please feel free to contact me. We look forward to continuing serving you as a valued customer.

Thank you for your invaluable support,

Daniela Sosa
Casilla de Correo 432
Correo Central

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